We are currently only shipping to the UK and Ireland via our website. If you are outside of these regions and would like to order one of our items, please contact us directly and we will confirm shipping to your region along with costs.
We hope to have automatic shipping set up soon to the EU and US regions and appreciate your patience.
We try to stay competitive on our shipping rates. Currently, our charges are as follows:
Orders below £30 - Express shipping (2-3 Day) - £1.99
Orders above £30 - Express shipping (2-3 Day) - Free
Coronavirus (COVID-19) Update*
*Although we always try to ensure that our shipping ETA's are as accurate as possible, due to the current Coronavirus situation, our logistics partners have warned of potential delays to some deliveries.
If you have been waiting for over 5 days for your order, please get in touch with our customer support team at firstname.lastname@example.org and we will look into your shipment in more detail.*
For returns and refunds please follow the steps below:
1) Contact customer support to let them know you wish to either cancel your order, return or exchange a product. To do this simply email email@example.com along with your name and order number in the subject line and a brief message as to the reason for the return.
2) If received, package the item up and return within 14 days of contacting us that you wish to cancel, return or exchange a product.
(We recommend you use a signed for delivery with proof of postage).
3) As the payment agent we will process the refund directly to your payment card in no more than 14 days after receiving the item back.
Lillywhite & Brown
1-11 Alvin Street
For all our products, you have 28 days to notify us if you wish to cancel the order or exchange the item. The cancellation period will expire 28 days from the order date.
Please Note: The customer is liable for the postage costs to return a product and is not entitled to a refund on the initial postage cost incurred (if applicable) to deliver the item.
We try to make sure every item reaches its recipient in perfect condition. If this, unfortunately, is not the case and the item is damaged or faulty we will either offer a replacement or refund.
In the event of a faulty or damaged item, customers must contact Lillywhite & Brown to confirm the fault or damage before returning the item. Proof of damage or fault through photographs may be requested. Once the fault or damage is confirmed, Lillywhite & Brown will confirm the appropriate action to take for return of the items. Returns not confirmed with Lillywhite & Brown may not qualify for a refund on return postage.
Late or Missing Refunds
If you haven’t received a refund yet, first check with your bank to see if the refund is currently pending as it may take some time before your refund is officially processed.
If you have done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and our team will be more than happy to assist.
Last Amended: 26/06/2020